Working with professional communication coaches from Forum Communication Coaching, and using experiential learning, this three hour course will give you the opportunity to practice your skills, get real time supportive feedback and take away effective tools to use in future complex conversations.
Objectives/Aims of Course
To develop your existing communication skills and confidence, including in relation to palliative and end of life care. To provide a supportive environment for health professionals to develop and reflect on their practice through participation and shared learning.
Good communication skills are known to help:
- make health related conversations more effective and time efficient
- reduce complaints
- reduce negative impacts on health (new or on-going) for patients and their families, friends or carers
- reduce stress levels for staff
- to feel more confident and comfortable during challenging conversations
- to develop ways of managing yourself in challenging situations
- to balance being empathic and effective
- to raise awareness about what makes effective communication
- to improve knowledge and understanding of supportive frameworks
- to practise communication skills
- introduction to models of effective communication
- advancing existing communication skills
- sharing experiences of challenging conversations and developing best practise
- experiential learning approach with the opportunity for personal professional development
- application in palliative and end of life care
Each delegate will recieve a certificate of attendance upon completion of the course.
Who Should Attend (including pre-requisites)
This course is suitable for any health professional who is in regular contact and communicating with patients and their families, friends or carers.